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Terms & Conditions

Bedroom Reservations:

For reservations booked directly with The Queens Hotel, a deposit equivalent to the value of the first night’s stay will be payable to secure the booking. We will require a credit card number, expiry date, and the last three numbers of the security code on the reverse, name on the card and the issue number for Switch cards


Cancellations or amendments:

Any amendments or cancellations to all bedroom reservations must be made 48 hours prior to 3pm on the date of arrival to avoid a penalty of 1 night’s stay including tax.

Standard Bed and Breakfast and Room Only Rate:

A payment equivalent to the first night’s stay required as a deposit to secure your reservation. For cancellations made with more than 48 hours notice, prior to 3pm on the day of arrival, your deposit will be held and available to use within 6 months of the date cancellation was made. For reservations cancelled within 48 hours of arrival (or no-shows), the full deposit amount will be forfeited. We highly recommend that your own suitable travel insurance is in place at the time of booking.

 

Flexible Cancellation Bed and Breakfast and Room Only Rate:
No payment is required at the time of booking, but credit/debit card details will be required to secure the booking. No payment will be taken. Cancellations made more than 48 hours prior to 3pm on the day of arrival can be made with no penalty. For reservations cancelled within 48 hours of arrival (or no-shows), the full booking amount will be charged. Payment for accommodation will be charged on check-out. We highly recommend that your own suitable travel insurance is in place at the time of booking.

 

No-show fee:

For bedroom reservations that do not show; the full amount of the reservation will be charged to the credit/debit card taken at the time of booking.


Smoking:

The hotel operates a strict no-smoking policy in all bedrooms and public areas. Breach of this policy will result in charges equal to any revenue lost from not being able to re-let the room (minimum charge £100).

 

VAT:

All prices are inclusive of V.A.T and are correct at time of going to press. 

 

We respectfully remind guests that a reservation constitutes a contract between themselves and the Hotel.

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